Terms of Service

Scoopie is the software platform that powers billing, scheduling, routing tools, and local signup pages. Scoopie is operated by Mahy Group LLC.

Your local Scoopie route is run by an independent entrepreneur (the business name on your signup page). They set pricing, manage visits, and are your main contact for day-to-day service. They are responsible for carrying their own business and vehicle insurance; Scoopie does not insure their operations.

Scoopers (field techs) may complete yard visits on behalf of your local route. Scoopie does not operate a facility or laundromat. Using Scoopie means you understand service is fulfilled through this local network, coordinated on the Scoopie platform.

Scoopie helps arrange pet-waste yard visits — booking, routing, completion proof, and billing — depending on your route’s schedule and service area.

Recurring weekly or biweekly visits are a route cadence, not a Stripe calendar subscription for the yard itself. You can skip a visit or stop using the service anytime. When you use Scoopie, these Terms still apply to that use.

Local routes may share house rules (access notes, pet rules, service areas) that stay consistent with these Terms.

When you join a route, you choose a visit cadence (for example weekly or biweekly) and yard notes. Your route may send a visit reminder by text when you have consented to SMS.

• Reply SKIP to that reminder, or skip in the app, to cancel the upcoming visit. A skip is not billed.
• A skip applies to that scheduled visit only. Your usual cadence resumes on the next cycle unless you skip again or pause service.
• Reply SKIP does not unsubscribe you from Scoopie texts. Reply STOP to opt out of SMS.
• If the yard is not accessible when the scooper arrives (locked gate, aggressive animal, or similar), the visit may be marked no access and is not billed.
• Your local entrepreneur may pause your account (for example if a card on file fails). Upcoming visits may stay paused until the balance is paid.

By providing your mobile number on Scoopie signup (or in profile settings) and checking the SMS consent box, you agree to receive recurring service texts from Scoopie about your account and pet-waste visits (visit reminders, status updates, and related service messages). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help, or START to resubscribe. Consent is not a condition of purchase.

Full opt-in documentation: SMS program & opt-in. Privacy details: Privacy Policy — SMS.

You’re responsible for providing an accurate service address and any access notes your route needs to complete a visit safely (gates, pets, hazards).

Scoopers typically take a completion photo as proof of work. That photo is used to confirm the visit and to bill after the work is done. Don’t share access codes you wouldn’t want a service provider to use.

Prices are set by your local route (rate card). Scoopie bills after a visit is completed with proof, using a card on file. You are not charged for skipped visits or no-access visits.

Recurring service is not a prepaid subscription: each completed visit is a separate charge under your local route’s published rates. By saving a card and booking Scoopie visits, you authorize those charges. A failed card may pause the next visit until you pay.

Questions about a charge? Start with your local Scoopie contact listed on your route page or in the app.

Keep your login and contact info current. Don’t misuse the platform (fraud, harassment, scraping, or interfering with routes or other customers). We or your local route may suspend access if needed to protect the service or others.

If you run a local Scoopie route, Scoopie is the software platform, branding assets, and operational tools that help you build a pet-waste business. You remain an independent business owner: you set pricing, manage scoopers and visits, and pay your own costs.

• Your own business insurance. You must obtain and maintain appropriate business / general liability insurance (and any other coverage required for your operations) at your own expense. Scoopie does not provide, arrange, underwrite, or pay for your business insurance.
• Your own vehicle insurance. Any vehicle you or your scoopers use for route work must be covered by valid automobile insurance that you arrange and keep current. Scoopie does not provide auto insurance or coverage for wrecks, accidents, or roadside incidents.
• No platform responsibility for wrecks or claims. Scoopie and Mahy Group LLC are not responsible for vehicle accidents, property damage, personal injury, third-party claims, or other losses arising from how you, your scoopers, or your helpers operate the route — including negligence.
• No customer payouts from Scoopie. Scoopie does not owe customers refunds, goodwill credits, insurance-style settlements, or other dollar support based on your (or your helpers’) acts, omissions, or negligence. Any claim handling or compensation to customers is between you, your customers, and your insurers — not an obligation of the Scoopie platform.
• No profit guarantee. Scoopie does not guarantee any specific financial return, profit, positive cash flow, customer volume, or income. Results depend on your local market, effort, pricing, and how you run the route.
• No responsibility for business losses. Scoopie is not responsible for negative income, operational losses, unpaid balances you choose to absorb, or unexpected expenses incurred while operating your route.

Scoopie (Mahy Group LLC) provides software, payments tooling, and branding. Day-to-day pet-waste service is performed by independent local route entrepreneurs and their scoopers.

• Scoopie is not the employer of local entrepreneurs, scoopers, or helpers, and does not control their vehicles, driving, or on-site yard practices.
• To the fullest extent allowed by law, Scoopie and Mahy Group LLC are not liable for accidents, wrecks, property damage, personal injury, missed visits, or other losses arising from a local route’s operations or negligence.
• Scoopie does not provide insurance coverage for customers or routes, and does not pay insurance-style claims or customer compensation on behalf of a local entrepreneur.
• Service questions and damage claims should start with your local Scoopie route. Platform questions can go to Scoopie as described under Changes & contact.

We may update these Terms as Scoopie grows. The effective date at the top will change when we do. Continued use after an update means you accept the revised Terms.

Day-to-day service questions — reach your local Scoopie route (name and contact on your signup page or in the app).

Platform questions — Scoopie (Mahy Group LLC) at hiscoopie.com or support@hiscoopie.com.